29 Prime (Also called ReliablePlaces.com) and the Google 411 / Google Places Listing Phone Calls

March 2nd, 2012

29 Prime Scam

For the past year I’ve been receiving calls from an automated message from 29 Prime (I know it’s them specifically and not a affiliate as I talk to the representatives each time they call me) asking me to “Press 1 to update your free Google 411 listing”.  Since I know there is no Google 411 listing anywhere (proof = http://lmgtfy.com/?q=google+411) and  I’m always curious to what they are trying to sell so I press 1 to talk to a representative.  In the past year of getting these calls (around 1-5 per week) I’ve heard so many promises about rankings but many representatives that can’t answer questions.   I’ve even been mysteriously disconnected when I start to ask the hard questions about what would actually be done.  When I try to call back the number it never connects to the company.  It seems very elusive in my opinion.  The website says they have a “Do not call list” but guess what… my number has been on it for 9 months now and I still keep getting calls which I’ve verified as 29 Prime with the representative that answers.

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Read what Google really says about SEO companies:

“Be wary of SEO firms and web consultants or agencies that send you email out of the blue”
“No one can guarantee a #1 ranking on Google.
“Be careful if a company is secretive or won’t clearly explain what they intend to do.

http://support.google.com/webmasters/bin/answer.py?hl=en&answer=35291

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Here’s a list of the phone numbers that I personally have been called from and I’ve tried to call back:

859-740-2334
619-704-2766
503-468-5227
915-996-2895
405-283-8500
949-797-7199

As I suggest with all people that have been called out of the blue, read the reviews from others that have used that companies service.  Many of the reviews seem false (but I can’t be sure) but I do know from just my little blog here that people are posing as customers that really aren’t.  I have the emails and comment ip address’s to prove this.

Here’s a couple places where I found reviews:

http://whocallsme.com/Phone-Number.aspx/9159962895
http://www.yelp.com/biz/29-prime-newport-beach-2
http://complaintwire.org/complaint/eqQBAAAAAAA/29prime-com-or-29-prime-scam-fraudulent (includes information about their previous companies and scams)
http://www.ripoffreport.com/directory/29-prime.aspx

If you’re looking for search engine optimization then go with a company that has good, real reviews, satisfied clients (ask for a list and contact them to see what they say), that can answer the tough questions about what is happening, and that is being transparent with what it is doing…

Get in touch with my company www.delusionaldesigns.com if you’re looking for web design or search engine optimization.

 

UPDATE AND EDIT —– 5/13/12

I received a letter today (5/13/12) asking me to cease and desist internet defamation of a certain company.   I’ve edited my post to make sure that all of my statements and opinions are fact that actually happened to me.  I must disclose that I’ve never used their services so I can’t comment on them.  My issue isn’t their service but the way of robotically calling phone numbers that are either purchased or scrapped from web sites.  The representative’s I’ve talked to told me they “got my phone number from my website that isn’t ranking highly”.

I must state that I never encourage or promote any defamatory statements and all comments on my blog.  All comments belong to and are owned fully by the person making thecomment.  Just the same as Google, Yelp, and a million other review based web sites around the internet.  Here is a link to exactly what a defamatory statment is – http://www.citmedialaw.org/legal-guide/what-defamatory-statement#perSe. As stated above all of these statements and opinions made by me are fact thus not defamatory at all.  Also another good read on substantial truth – http://www.citmedialaw.org/legal-guide/substantial-truth

ANOTHER UPDATE —— 5/13/12 —-

I just got off the phone with a representative there (after three calls from me which two were dropped and the third was just a message to get back to me).  I told them I had received the Cease and Desist letter that they sent and I had revised all of my reviews and postings to make sure that everything I said was FACT.   The original post was opinion based which I’ve willingly now changed to all fact based.

UPDATE —- 3/13/2013 —

503-208-7620 –  Another company called Cyber Center or MyCyberCenter.com (their on page SEO sucks!) doing the same robo calling tactics as 29Prime.  This is a local number to Oregon (my current location) so it’s obvious they are targeting this geographic area.  I assume it must be profitable… at least for a little while until they get busted robo calling people over and over again.  The representatives I talked to were friendly though but they wouldn’t clearly answer my question about “Are you actually employed by Google?” since their opening pitch was all about being a Google Places Specialist.  Hint Hint… It’s called Google+ Local now.

UPDATE —- 3/21/2013

206-445-6301 – Another company called Our Local Listings (no website to be found?!?) called today.  I talked to two reps which guaranteed me they could rank me for any keywords I’d like.  I was skeptical so I asked for sure if they could rank me for “Portland SEO” and “Portland Web Design”.  Both of those terms are extremely competitive (which I know).   The first rep. transferred my call to another rep. without telling me.  The second rep. asked to forward me to a manager because I surprised him by telling him that both of those terms are not local search terms (Google’s 7 pack with the side map are known as local search results) so they would be much harder to rank for.  While waiting for my call to be forwarded it mysteriously was disconnected.  That’s convenient.  I tried to give a call back at the same number but it’s just a recording stating they have to have an automatic removal from their calling list to comply with FCC regulations… sounds sketchy to me.  I would think that most reputable businesses wouldn’t have this type of recording on any kind of phone line.

UPDATE —- 5/16/2013

503-928-4933 – Another company that is robo calling phone numbers.  They use an Oregon phone number (probably because I’m more likely to answer) but are a California company?!?  From what I see on their web site – http://www.localseosuccess.com is owned by another company, Innovative Holdings, INC and that they have another company doing (maybe the same company) their SEO for them called Victory SEM.   I’m not sure of the quality of their service but they are making it sound like they are working for Google when they robo-call me.  No thanks!

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    Do follow blog

    January 24th, 2012

    Do Follow Blog

    I’ve decided to make my blog here DoFollow.  I moderate every comment and run Askimet anyway so I feel this is a good move.  It’ll encourage more comments which is something I’d be happy to have.

    Think going DoFollow isn’t a good idea?  Why?
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      New G Analytics

      April 16th, 2011

      The new face lifted version of Google Analytics is out.  I can’t say yet how much I like it or don’t as it’s still early on but here’s my initial reaction.

      New Google Analytics View

      My first impressions are that I don’t care for it.  But it has to be pointed out that I have that feeling because I’m familiar with the old analytics.  I liked the compact overview of the listing of my sites and a quickly viewable percentage change in the last month (or week/year).  This new view has the sites less compacted and a lot of scrolling has to be done to get to where you want to be at.  I know, I know, there’s a search function but I’m more likely to scroll and not leave the mouse for the keyboard to find the site listing I’m looking for.  I’m sure the big G has done analytics on it’s analytics which I can only assume that shows most people using analytics probably have one site they are tracking.  I’m in the rare scenario of having 50+ analytics accounts which I watch and manage on a daily/weekly basis!

      I can say that for my scenario of having multiple sites on one account, I’m glad that my clients sitting over my shoulder at my desk / computer don’t see my other clients stats.  Since I manage 50+ analytics sites there’s many sites that are seasonal, that don’t get any of my services to boost their traffic, are down for various reasons (redesigns, new sites, and clients whom don’t like to pay bills and have had their site shut down), or they aren’t paying attention to their website that have negative growth shown.  That doesn’t look that great when a client quickly sees a glimpse of the overview with red lettering (indicating a drop) on any of the accounts.  Since I’m completely open with all my clients I can explain as to what’s happening but if they don’t ask and just assume then you never know what they are thinking…

      So over all this is a pretty basic review of the new analytics version but it’s still fresh and I haven’t had too much time to get to know her 🙂  Check back with me as I write more about my feelings on the new look of this ever so important tool that any and every website should use.

      How do you feel about the new look?  Like it or hate it?

      EDIT:

      As I play around with Analytics it’s obvious many things are missing.  The biggest to me is the percent differences between dates ie. last day/week/month/year (d/w/m/y) compared to this current d/w/m/y in percentage reporting.  But I’ve found the answer… it’s coming.  Read here

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        Big G’s Experimental +1 Feature for Search

        March 30th, 2011

        Googles New Plus 1 Expirement Feature

        The new Google +1 experiment (the blue box and the “You +1’d this” above) looks very familiar to another, big social networking company’s button.  I wonder who?

        It seems to me that Google is really trying to get in on the “I approve this link or page” deal and that isn’t a bad thing.  Since Google has been changing some things up ie. new account / services bar at the top of Google search pages, new Google profile pages, heavier integration into the Youtube profiles, integration with Twitter, and much more, we’ll see the social impact of our daily lives and online habits playing in to the results for search engines.

        This is big for Search Engine Optimization (SEO) as I can see the traditional ways of getting web sites high rankings ie. good, unique content, an good user experience, back links, meta tags, title tags, optimized pages and such being put along side the social links and likes.   I’m not sure yet (and I think it’s to early to tell) what kind of weight these social links have but I’ve certainly been noticing them in my search results.  I’ve especially noticed the “Steve shared this link” on some of my search engine results pages (SERPs) and that’s gotten some sites higher in the rankings then some other traditional methods even when I thought that the link that was shared didn’t have to do with my search keywords.   An example for my Google account and the SERPs for the keyword “wordpress”.  Normally I’d be looking for the wordpress official site which a friend did share the link to but further down the list of results I see on of my hosting companies pages “we host wordpress” which is definitely not what I’m looking for.  I follow that host on Twitter in order to see server downtime information in real time should there ever be an issue (there hasn’t been anything for years by the way).

        As I see it, social is here to stay and it’s something that has to be embraced instead of avoided.  It’s only going to get deeper and deeper in our online experience.  Using that information securely, privately will, in the test of time, decide which way the people will go to and adapt to.  I’m very curious about people exploiting the social aspect though.  It’s time consuming but it isn’t tough to set up dozens or hundreds of fake online accounts and if someone is willing to take on that kind of management then I think there’s room for the system to be gamed.

        I’m contemplating doing an experiment of my own with a Twitter account.  I did like to see if following a ton of people, which will eventually get tons of followers back or using web based software to manage or drop people my account is following but don’t follow back ie. Flashtweet and others) then posting links to websites for SEO purposes.  Would those sites get highly improved SERPs ranks?  Is the social factor a huge factor for Google or a small part?

        Thanks to my client Tyent Universe for use of the screen shot of their search result.

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          Happy New Year

          January 2nd, 2011

          Happy New Year 2011

          It’s been a bit so I thought I would wish everyone a Happy New Year!

          This new year brings a lot of challenges, goals, and some new resolutions. I haven’t figured out them all but a few things I’m looking at for the new year are increasing my knowledge of online marketing. Wow, that’s generic… Specifically, I’m looking to learn more about email marketing, deeper analytics reporting, more targeted and local search engine optimization, and business development.

          Email marketing is a different ball game when it comes to online marketing then what I’m accustom to. I’ve certainly been like the rest of us in getting tons of offers, newsletters, and such in my email inbox but I’ve only scraped the surface of the other end from the senders point of view. There’s many factors to thing about these days with mobile phones, spam filters, spam companies, white and black lists, various email clients, allowable HTML coding, remote images, hosting, opt-out, paid and non-paid marketing lists, and much more. Learning the in’s and out’s of email marketing is my next undertaking for this new year.

          I am always interested, and for the past few years, done a bunch of reading, learning, practicing, and testing search engine optimization. One of the most important aspects of search engine optimization is really reporting or analytics. Since it’s impossible to see what the traffic of a website is just by looking at the page (unless there’s a hit counter but who has one of those these days) using analytics to see where the web site’s traffic is coming from, how much traffic, what search engines are using it to be found, what keywords are bringing visitors, the bounce rate (one visit to a page and then leave the site), and a ton of other useful information. All of this tells the web site owner or search engine optimizer what is working, what isn’t working, what to focus on, and what to strengthen. It’s not the only tool I use but it certainly one of the most important tools one can use on their web site. At my company Azunga, where we do Portland Web Design and Development, we make sure analytics is installed on all our clients websites. It’s one of the first things to do after the website is developed. We do this to get as much historical data as possible and to get the best idea of what’s worked in the past, what hasn’t worked, any signals on new traffic sources, and to get the best idea of what’s happening with a web site.

          Some of the things I’ll be working on in the new year will be deeper analytic reporting. That will be testing and running many conversions and reports using funnels, goals, and conversion rates. With a deeper reporting on some of our ecommerce websites we’ll be able to get better understanding of the typical users, what their habits are, and what exactly they are doing.

          big g serps page

          Big G's Local Search Engine Results Page (SERP)

          Well, I’ll talk more about my goals for targeted and local search engine optimization more in the future. I’m specifically talking about local searches on the big G. I have a recent post in which it messes up with my location and thinks I’m in Portland, Maine instead of Portland, Oregon.

          With the search engine results pages (SERP’s) being changed recently in late October, the SERP’s now have a larger places result on the page as well as the local map moving to the right side bar. My recent post showed my dissatisfaction with the change but like all big G things, especially search, we are all subject to whatever changes they decide to make. From what I’ve heard the map wasn’t been looked at much by people performing the majority of the local searches. Some things that I’m looking more at are which terms bring up local results, which results are pulled up and why, which factors are involved in the “seven pack” (the places with the A-G markers) results, the weight of reviews and keywords within the reviews and much more. I’ll be keeping my blog updated with information about what I find.

          As for the business development aspect of my news years resolution and since I’m new at starting a web development business, I’m planning on a lot of research, talking with other owners, talking with clients, and getting feedback from trusted sources about what works, what to improve on, what doesn’t work, and where to go. I suspect and believe that this won’t be a “get this done this year” but an on going effort to continually improve, refine, and figure out just what works. I’ll be writing my first business plan soon and from what I hear a month to write it should be around the right amount of time it takes to properly form a business plan. More about it soon.

          So what are your new years resolutions? What do you think about mine? Hit me up in the comments and

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